Shipping Policy

1

Order Processing & Shipping Commitment

Shipping Timeline

Regarding the shipping timeline, we will process and dispatch your order within 48 hours of receiving it. This fast turnaround ensures you get your apparel promptly, while we still maintain strict quality checks for every item before shipment. For any special shipping requests (such as expedited delivery or specific carrier preferences), please feel free to contact our team, and we will do our best to accommodate your needs.

We process and ship all confirmed orders promptly after:

Receiving full payment verification (e.g., PayPal payment confirmation, credit card authorization);

Sending you a written "Order Confirmation Email" (with order number, product details, and shipping address).

If payment is delayed (e.g., fraud checks) or order information is incomplete (e.g., missing/incorrect address), shipping will start only after issues are resolved.

2

Shipping Destinations & Restrictions

No Delivery To: P.O. boxes, APO/FPO military addresses, temporary locations (e.g., hotels, vacation rentals), or regions under international sanctions.

Invalid/incomplete addresses will delay shipping—we’ll contact you to confirm accurate details first.

3

Shipping Methods

We partner with trusted carriers (e.g., UPS, USPS, DHL) to ensure reliable delivery. You can select your preferred shipping method at checkout, with options tailored to your destination (e.g., Standard, Express).

Note: We are not liable for delivery disruptions caused by carriers (e.g., weather, customs hold-ups for international orders), but we’ll assist with tracking and issue resolution upon request.

4

Shipping Fees

Fees are calculated based on your shipping destination, order weight/size, and selected method—all fees are displayed transparently at checkout (before payment confirmation).

5

Shipping Confirmation & Tracking

Once your order ships, we’ll send a "Shipping Confirmation Email" to your registered email, including:

Carrier name (e.g., DHL, UPS);

Unique tracking number;

Direct link to the carrier’s tracking page (to monitor your package’s status).

Tracking information may take 24–48 hours to update (carrier processing time).

Order Changes & Issue Resolution

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6.1 Address Modifications

You can request to update your shipping address only before your order ships (i.e., before receiving the Shipping Confirmation Email). Contact our support team immediately with your order number and corrected address—we cannot adjust addresses after shipping.

6.2 Lost/Damaged Packages

Lost Packages: If your tracking shows no delivery progress or "In Transit" with no update, contact us. We’ll file a carrier claim and assist with reshipping your order or processing a full refund.

Damaged Packages: Notify us within 48 hours of delivery, with photos of damaged packaging and products. We’ll review your claim promptly and offer a replacement or full refund (no need to return damaged items unless requested).

6.3 Peak Season Notes

During high-volume periods (e.g., Black Friday, Christmas), shipping may take slightly longer—we’ll post advance notices on the Site homepage or via email.

Policy Updates

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We may update this policy to reflect carrier changes, shipping regions, or business practices. All updates are posted here with a new "Last Updated" date—your continued orders mean you accept revised terms.